Over the past few years, there has been a major rise in customer service advisors. As business practices become more streamlined, open and refined, we are witnessing the emergence of a new style of customer service officers, working across multiple platforms such as mobile phones, emails, live chat, Facebook Messenger, Twitter, LinkedIn and various other social platforms where engagement is high.
But, while businesses have nurtured many, with professional experience and skills, into becoming the ideal customer service officer, we understand that it is important to find a candidate whose experience and skills match the exclusive niche, brand persona and requirements of your business. We also understand that it is vital for every customer service professional to retain excellent communication, interpersonal and time management skills.
At WellsGray Recruitment, we take the time to get to know our clients, learn their customer service requirements and follow an extensive match-making process tailored to their specific industry, business culture and job requirements. In this way, we ensure that both our clients and candidates are judiciously positioned for the mutual growth and interests of the business.