Customer service is a critical component of any successful business. Customer Service Advisors act as the bridge between customers and your business, fielding a broad range of enquiries. With this in mind, it is essential for your Customer Service Officers to be effective communicators, understand how to build and maintain professional relationships, provide accurate and helpful information, and be excellent problem solvers. This is where our customer service recruitment expertise can help!
A Customer Service Officer’s primary role is to solve customer problems, treating every customer with respect, whilst addressing issues calmly and precisely. When a customer indicates there’s a problem, it's the Customer Service Officer’s role to listen carefully and to provide a swift solution. Customer Service Officer’s responsibilities include and are not limited to:
As business practices become more streamlined, open and refined, we are witnessing the emergence of a new style of Customer Service Advisors, one who works across multiple social platforms where engagement is high.
Need temporary or permanent customer service staff? Get in touch with our customer service recruitment team in Melbourne for help.
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emergingand celebrate the stories, culture, and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
