Hire Top Customer Service Officers in Melbourne

Customer service is a critical component of any successful business. Customer service officers act as the bridge between customers and your business, fielding a broad range of enquiries. With this in mind, it is essential for your customer service agents to be effective communicators, understand how to build and maintain professional relationships, provide accurate and helpful information to customers and other employees, and be excellent problem solvers. And this is where our Customer Service Recruitment can help!

customer service officer’s primary role is to solve customer problems, treating every customer with respect while addressing issues calmly and openly. When a customer indicates there is an issue, it is the customer service agent’s role to listen carefully, noting any concerns and to provide a swift solution. Customer service officer responsibilities include:

  • Providing product and services information for new and existing customers
  • Fielding enquiries by phone/email, recording contact details, and noting actions taken
  • Managing customer accounts and ensuring contact information is current
  • Receiving and resolving customer complaints
  • Assisting the sales team with customer orders
  • Handling orders, payment and billing information
  • Organising product deliveries and returns
customer service officers

The Rise of Professional Customer Service Officers

As business practices become more streamlined, open and refined, we are witnessing the emergence of a new style of customer service advisors, working across multiple platforms ie. phone, email, live-chat, Messenger, Twitter, and various other social platforms where engagement is high.

Need temporary or permanent customer service staff? Get in touch with our customer service recruitment team in Melbourne to see how we can help.

What Our Clients & Candidates Say

Our Latest Content

businesswoman examining resume of candidate

The Pros and Cons of Temporary Work vs Permanent Work

At the end of February 2022, 1.8 million people wanted jobs but weren’t working. If that’s you, then you’ve likely experienced the frustration of sending your resume out over and over without hearing a response. You’ve highlighted your skills. You’ve showcased your experience. And, frankly, you’re tired of job hunting. As it turns out, your …

The Pros and Cons of Temporary Work vs Permanent Work Read More »

Social Media Influencer Holding Like

What Makes a Winning LinkedIn Profile? Recruiters Weigh In

There are now 830 million LinkedIn members. The recruiting platform is intertwining features generally reserved only for social media to differentiate users on the saturated platform. You can use the networking power of LinkedIn to land your dream job. The verdict lies in an attractive LinkedIn profile. If you’re ready to get that job but …

What Makes a Winning LinkedIn Profile? Recruiters Weigh In Read More »

HR Manager holding a resume for a corporate job

Six Ways to Structure a Cover Letter That Will Get You Noticed

Sending a cover letter in Australia is not an outdated concept. In fact, almost 83% of recruiters agree that while they’re not strictly necessary, a well-presented cover letter could give you an edge over your competition. Cover letters not only can prove you’re a good fit, but also can be the deciding factor in whether …

Six Ways to Structure a Cover Letter That Will Get You Noticed Read More »

Speak with our Office Support Recruitment Experts